Refund policy

From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty.

You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support.

VIOFO also has Product Registration Program to help customers extend the warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.

We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top-quality products with fantastic warranty coverage, the highest level of customer service and great technical support.

If you have any questions, comments, or suggestions, simply follow the below options to contact us.

1.  Live chat box at www.viofo.com
2.  Submit a ticket at support.viofo.com
3.  Join and share at Facebook Group
4.  Share at VIOFO Community
5.  Send an email to [email protected]
6.  Call us at +86 755 85268909

If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.

 

Return Instructions:

 

DOA (Dead on arrival) items

If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.

 

About unsatisfactory products

If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.

 

Within 90 days

If there are any product quality problems that are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any other causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than US$20.

 

After 90 days from shipment

To request an RMA (Return Merchandise Authorization) number from VIOFO Support, contact us here.VIOFO will provide you with an RMA form. Package products along with a copy of the RMA form.

Write the RMA number on the outside of the box and send it to the address provided by us in our RMA email.RMA items must be returned 15 days from the date the RMA was issued.

We will provide replacements for cameras that have manufacturer’s defects. The buyer is responsible for shipping the products back to us.

Returns/replacements after 90 days may be subject to shipping, repair or replacement costs.