A129 Duo WILL NOT TURN ON WHEN I START MY TRUCK

Airborne

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This is what I am experiencing. Maybe the hard wire kits are bad?,Did everything suggested and I see I am not alone now. Come on Fiofo maybe send me another hard wire kit to try. I purchased the camera and hard wire kit from you
 

Airborne

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Parking mode is off - camera only has power when car is running (accessory power). I am running v1.5. Camera shuts off when car is turned off.

Will try the startup delay, then moving camera to different accessory fuse.
Did you ever figure out why the car will not startup? I have the exact same issue, I have to manually turn the camera on first thing in the morning. It goes into parking mode on its own? Really weird
 

Airborne

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I have similar problem - hardwired using 3 wire kit. Power WAS going into GPS mount, I moved it to camera directly. Camera does NOT power on first thing in the morning, have to use button to start. Other starts during the day (ie, < 3 or 4 hours) it'll start by itself. Camera DOES power down within seconds (ie, capacitor discharge) after car is turned off.

Will try the startup delay of 5 seconds. If that doesn't work, guess my only option is to try a different accessory power source?
Same problem my friend, how can so many have this problem?
 

BCHobbyist

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viofo-dash-cam-selection-advice.blogspot.com
Suggest troubleshooting power issue by temporarily using the socket adapter to see if dashcam turns on with vehicle ignition. If it works normally the hardwire kit is connected to incorrect fuse or defective. After all firmware updates always select Menu > Default Setting to reset values. All electric and diesel vehicle must set Menu > Boot Delay = 10 seconds. The power source must be 1 - 3 Amp, don't share/split power with another device or charger during test. Connect mini-USB cable to GPS mount or camera side port, but for Parking Auto Event Detection Mode must connect to side port only.

Fully charge vehicle battery by driving for 20 mins and/or get battery load tested. Long duration parked vehicles with dashcam will weaken/damage batteries, not recommended for batteries 4 years or older.
Dashcam Tips = https://viofo-dash-cam-selection-advice.blogspot.com
Dashcam DIY Videos = https://www.youtube.com/user/bchobbyist/videos
 
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Airborne

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My problem was solved My battery was low from sitting in the driveway. So if you are having problems like camera will not start first thing, your voltage is too low. My truck is brand new and low battery. So check the voltage at the battery first. I added a battery tender to mine and now I have no problem. BC is correct
 

Airborne

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I added a battery tender to mine when it sits in my driveway, this problem was solved this way
 

TheRealAres

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Guys I’m having the same problem like all of you. My camera won’t turn on after the camera shutdowns. Once I manually turn it on then I have no issue. My battery was tested today and it’s functioning fine. Power off 12.6V and power on 14.3V
We are all having same issue. Come on Viofo it’s 2020 now with FW 2.1V still the same problem. The tricky setting just points it to either the bad installer or again installation problem. How about admitting the problem and give us a fix ?
 

Capture Your Action

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Guys I’m having the same problem like all of you. My camera won’t turn on after the camera shutdowns. Once I manually turn it on then I have no issue. My battery was tested today and it’s functioning fine. Power off 12.6V and power on 14.3V
We are all having same issue. Come on Viofo it’s 2020 now with FW 2.1V still the same problem. The tricky setting just points it to either the bad installer or again installation problem. How about admitting the problem and give us a fix ?
How are you powering the camera? Have you tried the boot delay?
 

TheRealAres

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How are you powering the camera? Have you tried the boot delay?
Powering on via the Viofo 3 hardwired kit. Fuse plugged in properly by professional installer double checked it today.
yes tried boot delay.
im not the only person with this issue. It’s been going on for years now to many of us
 

Capture Your Action

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Powering on via the Viofo 3 hardwired kit. Fuse plugged in properly by professional installer double checked it today.
yes tried boot delay.
im not the only person with this issue. It’s been going on for years now to many of us
Yes, there are a few that have had similar issues. If it was strictly a firmware issue though, then everyone would be having the issue. Some have solved it with a battery replacement (their battery was old/weak), setting a longer boot delay or selecting different fuses (most likely for the red wire). There are some who haven't found a fix yet. I would start by trying a different fuse for the red wire if setting the boot delay to it's longest delay did not help. Faulty hardwire kit is also possible.
When you updated to V2.1, did you manually default the cameras settings after? You should also press and hold the hard reset button for about 5 seconds after the update. If you did not do these things, I would do so.
 

TheRealAres

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I have done everything and all the steps above ! I can confirm when the car it's in park mode it's recording 3FPS as per the settings .. when I start the engine and drive for few mins let's say 2 mins (GPS has to get the signal from the basement of my car park to the street) then suddenly the dashcam beeps and lets you know it's recording in 1080p front and rear.
I am happy it's working as per designed and to get to this stage I had to downgrade the FW to 1.9V. DO NOT DO NOT upgrade to 2.1V.

Now the again .. once again want to reiterate the device or the USB port or the HK3 cable is faulty. How did I come to this conclusion:
I forced shut the dashcam then started my car's engine the device is still not booting up... the moment I touch the USB port cable a bit and push the Dashcam miraculously wakes up. That means there's an issue with either the USB port, the device itself or the USB HK3 cable.

How do I kick start the process of getting a replacement ? Please help. I am in Sydney, Australia
 

Capture Your Action

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I can confirm when the car it's in park mode it's recording 3FPS as per the settings .. when I start the engine and drive for few mins let's say 2 mins (GPS has to get the signal from the basement of my car park to the street) then suddenly the dashcam beeps and lets you know it's recording in 1080p front and rear.
I am happy it's working as per designed and to get to this stage I had to downgrade the FW to 1.9V. DO NOT DO NOT upgrade to 2.1V.
This is not how it is designed to work if you are using the 3-wire kit. If the camera isn't coming out of parking mode until 2 minutes into your drive (when GPS locks), then the camera is not getting the signal from the yellow wire that the car has been started. In your situation, the camera is entering and exiting parking mode based on GPS and no movement sensed by the camera.
When you are not using the 3-wire kit, the camera will enter parking mode after 5 minutes of no sensed movement. It will exit parking mode once the car reaches a certain speed (requires GPS). Your camera is acting like your not using the 3-wire kit. It either defective or not wired correctly.
When using the 3-wire kit, the camera should enter parking mode as soon as the car is shut off (some firmware versions have a time delay before entering parking mode - somewhere around 3 minutes). Newer firmware have a "Enter Parking Mode Timer" in the settings. The camera should exit parking mode as soon as the car is started.
If you suspect the hardwire kit is not working, you should contact the seller you purchased from.
 

TheRealAres

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It’s really tough catching Viofo in their act. They distribute the products to third party vendors and they sell it to us directly. They also complicates matter further by not providing any responsibility where an user can test 3 wire hardware kit easily.
imagine you a mobile handset. You check the charger but simply plugging the adapter cable and see the visual graphics to indicate charging. Viofo A129 is bad. You cannot check hardwire kit until it’s too late. I got the wires installed by professional installer. He won’t come again to fix the cable which isn’t his fault to repair. I can’t install this myself
 

levi123

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I have done everything and all the steps above ! I can confirm when the car it's in park mode it's recording 3FPS as per the settings .. when I start the engine and drive for few mins let's say 2 mins (GPS has to get the signal from the basement of my car park to the street) then suddenly the dashcam beeps and lets you know it's recording in 1080p front and rear.
I am happy it's working as per designed and to get to this stage I had to downgrade the FW to 1.9V. DO NOT DO NOT upgrade to 2.1V.

Now the again .. once again want to reiterate the device or the USB port or the HK3 cable is faulty. How did I come to this conclusion:
I forced shut the dashcam then started my car's engine the device is still not booting up... the moment I touch the USB port cable a bit and push the Dashcam miraculously wakes up. That means there's an issue with either the USB port, the device itself or the USB HK3 cable.

How do I kick start the process of getting a replacement ? Please help. I am in Sydney, Australia
I met the same problem for not booting up when the engine starts. Luckily my device is connect to the cigarette port so that I can test where the problem might be, and find out that everytime when I crank the engine the red light flash and vanish. I guess the short period of ignition is not enough for the supercapacitor to start the device. Anyway, I find out that turning on ignition without starting the engine first(press car power button without pressing the break) works for me. The left red light of the dashcam remains on even cranking the engine afterwards.
 
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TheRealAres

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Fi
I met the same problem for not booting up when the engine starts. Luckily my device is connect to the cigarette port so that I can test where the problem might be, and find out that everytime when I crank the engine too fast it won't boot. The problem has something to do either for the temporary shutdown or the decreasing of the voltage for the electric devices during ignition timing. Anyway, I try to stay 1-2 sec more when turning on the engine and it boots up everytime. The other way is to turn on ignition without starting the engine first(all the electric devices boot), and then start the engine afterwards. At least it works for me now.
Finally someone authentic wrote from real experience. I will test your suggestion tomorrow. I dealt with another issues today while driving my car off from work I saw the display not turning off. This evening I found the display was on throughout the entire night and next day. I couldn’t turn off camera manually had to pull the cables and let it discharge for few seconds.
I’m hating Viofo. Horrible experience. I bought a new sandisk card today from office works as buying from shopping square just shot my head with a bullet
 

Adeelfaizi

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I have done everything and all the steps above ! I can confirm when the car it's in park mode it's recording 3FPS as per the settings .. when I start the engine and drive for few mins let's say 2 mins (GPS has to get the signal from the basement of my car park to the street) then suddenly the dashcam beeps and lets you know it's recording in 1080p front and rear.
I am happy it's working as per designed and to get to this stage I had to downgrade the FW to 1.9V. DO NOT DO NOT upgrade to 2.1V.

Now the again .. once again want to reiterate the device or the USB port or the HK3 cable is faulty. How did I come to this conclusion:
I forced shut the dashcam then started my car's engine the device is still not booting up... the moment I touch the USB port cable a bit and push the Dashcam miraculously wakes up. That means there's an issue with either the USB port, the device itself or the USB HK3 cable.

How do I kick start the process of getting a replacement ? Please help. I am in Sydney, Australia
I am living the dream as well.
It's a mess and I came get this thing to work properly. It lol the point of having it
 

TheRealAres

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I am living the dream as well.
It's a mess and I came get this thing to work properly. It lol the point of having it
i have done everything it’s crap. Viofo keeps pointing the fingers at us. I was given a faulty unit and somehow it’s my fault? If everyone is facing the issue it’s a bigger problem. I’m so disappointed with this product
 

viofo

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For powering issue, we suggest to try the original charger first instead of the hardwire kits to confirm if it is the power supply issue.

For parking recording, please try to use the low bitrate mode.
 

TheRealAres

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For powering issue, we suggest to try the original charger first instead of the hardwire kits to confirm if it is the power supply issue.

For parking recording, please try to use the low bitrate mode.
You should have made this suggestion very clear somewhere maybe in the packaging ? I do not see it anywhere.

Today the unthinkable happened I found out that the entire time I was at work the Dashcam was recording everything as if I was driving that is it didn't detect the entire was shut and the camera should be in parking mode. This is one of the reason my car's battery is deterrorating and the range of car key to the car is almost 2 meters now where as it used to be 20 meters or more. I have to come very close to the car to open the car. YES, I changed the car key battery.

Tomorrow I will change the setting of the car to low bit rate mode. What do you think Viofo will this work ?
The only thing good about V2.1 is it lets the camera shut down automatically after your predefined hours. Otherwise Imagine it's running 24/7 in full video mode !!!!!!!!!!!!!

Please do something here man .... get a FW upgrade or something else for us !
 

viofo

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Using low bitrate will keep the dash cam recording in parking mode, so will not miss events.
 
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