Q: What do you charge for standard shipping?

A: It is free shipping.

Q: How long will it be before I receive my order?

A: It may take 14-28 business days to ship from China. 

Q: Can I choose carrier?

A: You can specify carrier, the extra cost should be responsible by buyer. You may pay the extra cost here: https://www.viofo.com/index.php?id_product=69&id_product_attribute=0&rewrite=change-shipping-method-to-express-shipping-1kg-or-below&controller=product

 

Q: How can I track my order?

A: Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier's website.Or you can track on this site: https://www.17track.net/en

Q: I just placed an order online. When will I receive my merchandise?

A: VIOFO makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 6:00 PM (Beijing Time, GTM+8) are generally shipped the same day. Please note weekend orders, placed on Fridays after 1:00 PM (Beijing Time, GTM+8) will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Q: What do I do if there are damaged or missing items upon delivery?

A: Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order.

Missing items: All missing items claims must be reported within three business days of delivery. Contact us to report a missing item from your shipment.

Q: What is the warranty service for the product?

A: From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty. Any Non-artificial quality issue can be applied for replacement.